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  • On Aug 31, 2022
    Jaclyn from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I have photo pass and on splash mountain yesterday at about 8:30pm. I can’t find our photo from the ride. Is there any way to locate it ? Thank you!

    Jambo, Jaclyn.

    Zip-a-dee-doo-dah, zip-a-dee-ay. My, oh, my, I’m so glad you stopped by planDisney today! It sounds like you are already off to Neverland and in the middle of your magical Walt Disney World Resort vacation. I hope it has been everything your heart was dreaming of and more.

    I’ve been in your shoes many times before, Jaclyn, and am sorry to hear your Disney PhotoPass photo is missing. I’ve learned from many instances of missing attraction photos in my own account to make a note in my smart device of the precise time I experience certain attractions for this exact scenario. While your attraction photos and/or videos should automatically link to your My Disney Experience account while wearing an active MagicBand or using Disney MagicMobile Service, sometimes they don’t appear as they should. When this happens, call the helpful Cast Members on the Disney PhotoPass Guest Support team at (407) 560-4300. If you provide them with the window of time you experienced Splash Mountain and can describe what your party was wearing at that time, there’s a good chance they can recover your missing photo and add it to your My Disney Experience account.

    Jaclyn, I hope this information proves useful and am crossing my fingers they find your photo. Enjoy the remainder of your vacation, and let us know if we can help answer any other questions you have.

    Have a magical day,

thumbnail image for Alyssa

Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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