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  • On Mar 23, 2023
    Courtney from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had the photo pass pictures, which I thought I had downloaded but now cannot find them. How do I access them?

    It’s always great to see you at planDisney, Courtney! 

    I love adding the Memory Maker for my Walt Disney World Resort vacations, too. I especially enjoy seeing the candid pictures and videos taken at some of the attractions; they always make my entire family burst out laughing as soon as they load onto our My Disney Experience Mobile App! Disney PhotoPass pictures are one of the best keepsakes from your Walt Disney World Resort vacations, so I completely understand your wanting to access yours still! 

    Although pictures on your Memory Maker expire 45 days from the date they were taken, a Disney PhotoPass Cast Member may be able to assist you. Of course, this is not always guaranteed, but when I lost some of my pictures, I called a friendly Cast Member at Disney PhotoPass, and they were able to recover some of my photos, and hopefully, they can help you, too! 

    Sending lots of pixie dust your way in hopes your photos can be recovered, Courtney!

    Aena 
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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