Mom and Son on Safari; Giraffe; AA
  • On Mar 26, 2024
    Karen from MD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, The photo pass gave us the wrong photos after pictures with Mickey and Minnie. Can we obtain our photos? Thanks.

    Hi Karen,

    Welcome to planDisney!

    I am so sorry to hear that you did not receive the correct photos. Unfortunately, we had a similar experience. Thankfully, I was able to speak with a cast member with Disney PhotoPass® Service while in the parks to find our photos and get them linked to My Disney Experience account.

    If you are in the parks, simply look for a Disney PhotoPass® Service area. Then, when you arrive, be prepared to tell them the approximate time the photos were taken and location. If you are now back at home and need to find your photos, you can report a missing photo online or call a member of the Disney PhotoPass Guest Support Team.

    It sounds like you had Memory Maker. If so, those memories are priceless. On so many trips, we have used those photos to put together photo books to document our adventures. If you did use Memory Maker, be sure to check the expiration date of those photos. 

    Karen, I sent a wish to the Evening Star and am sprinkling a little extra pixie dust trusting that a cast member will be able to track down those photos. In the meantime, stay tuned to the Disney Parks Blog for more updates on all things Disney. All of us are so excited for the opening of Tiana's Bayou Adventure. We are almost there!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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