Cinderella Castle 50th Day
  • On Apr 22, 2022
    Jody from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What phone number to call regarding moving a credit from my account (for unused tickets in my sister's name) to purchase 2 1-day tickets. The number I was given is no longer in service (407-566-4985).

    Hi Jody and welcome to planDisney! I'm happy to help you reach a Cast Member, so that you can get your credit for unused Walt Disney World Resort theme park tickets. 

    The best way to start the process is to send an email to WDW Guest Services- Ticket Usage at including the following items:

    -Make sure to include a copy of the front and back of your tickets (if you don’t have a hard copy of your tickets, include the confirmation numbers you received in an email when you purchased the tickets.)

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, a Cast Member will respond. They may issue a credit or new theme park tickets for you to use at a later date. Either way, it will save you lots of time on the phone and will hopefully resolve your issue so that you can start planning your next visit. 

    Jody, I hope this information is helpful. Thanks for stopping by with your question. Please feel free to come back to see us if you need any more planning help. It's always our pleasure to help you!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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