Thanks for contacting planDisney, Amanda! I am so sorry about your less-than-magical experience. I, too, have been subjected to those seemingly endless waits on the phone. Sometimes I find myself humming to the tune of, "Someday my prince will come," but instead, I think, "
Someday you'll pick up the phone!"
If you have a vacation package,
two ways to pay off the balance are calling or paying it online. When I truly need to speak to someone and calling is the only option, I contact
Vacation Package Bookings at (407) 939-7675 or (407) 560-CHAT (2428) as soon as the phone lines open at 7:00 AM EST. I can't guarantee that you won't have to wait, but it should lessen your time spent on hold. Luckily, you still have a little time, as your remaining balance isn't due until 30 days prior to your arrival.
Hopefully, your
resort reservation is successfully linked to your account, making it eligible for online payments; Mickey and I are keeping our fingers crossed! Log into your
My Disney Experience account, and go to the "My Plans" page. Then, look for a "Make Payment" button underneath your resort reservation; you can use the payment method stored in your online account for your convenience. It should work just like magic, Bibbidi-Bobbidi-Boo!
You'll be on your way to making magical memories soon, Amanda! If you need any more advice, remember, we're all ears!
Sincerely,
Eean