• On Nov 24, 2016
    Tammy from AL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Payment info no longer shows up on my reservations and tickets within my Disney experience, what should I do or who should I contact?

    Hey, Tammy! I am so glad you stopped by with your question. Usually, Guests who have booked a Magic Your Way Vacation Package directly with Walt Disney World Resort are able to hop right on to their My Disney Experience account to make payments up until their balance due date. I have noticed this past week or so that this option has been playing a disappearing act like the Cheshire Cat.

    I just called the Disney Reservation Center and spoke with a wonderful Cast Member about the whereabouts of this payment link. Unfortunately, she informed me that there is a known issue with the payment link and it is being addressed. If you do need to make a payment, please call the Disney Resort Hotel Reservations number and a Cast Member will be more than happy to assist you. I will keep my fingers crossed for you that the link will be back in use soon!

    Tammy, everything else looks to be running well, especially the Online Check-In section of My Disney Experience. Have you ever used this section before? It is a great way to put in your room requests, store your contact information and even provide a payment source for your room charges. I always like to complete this before our trips as it seems to speed up our resort check-in, getting us to our first magical day as quickly as possible!

    Please let us know if you have any other questions as you continue to plan your vacation. I hope you have a magical day!

    Brandy B.
thumbnail image for Brandy

Meet the Panelist: Brandy, South Carolina

Hi, I'm Brandy, a speech pathologist and busy driver of daughters to marching band and dance events. My Annual Pass is used often to check out new Disney must-dos and resort changes. I enjoy giving advice about itinerary and FastPass+ planning, Epcot's fantastic festivals, Memory Maker, and transportation at the Resort. The time I spend at Walt Disney World Resort is distinctive because it is the one place I can forget other responsibilities and focus on having the time of my life with my family!

Learn More About Brandy

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