Hello Janet!
Welcome to
planDisney, where we love helping Guests like you with answers to their Disney vacation questions. I am so glad that you decided to stop by with yours, and I will do my best to help navigate your reservation. It sounds like you either booked a
Disney Resort hotel reservation or a
vacation package for
Walt Disney World and are trying to pay the balance of your reservation. Let me walk you through the process of retrieving your reservation information on your
My Disney Experience account.
Once you log in to your My Disney Experience account, you can link your reservation information using your confirmation number. You can do this by logging into your My Disney Experience on the
Walt Disney World website, selecting My Plans on the My Disney Experience drop-down menu. Once you are on the Plans and Tickets page, scroll down until you see the five headings, with the second one from the left titled Resort Hotel. Hover over Resort Hotel until you see the two options Find Activities and Link a Reservation appear. Select Link a Reservation. The next screen will allow you to enter the confirmation number and the last name listed on the reservation. Once you have successfully linked your Disney Resort hotel reservation, you should be able to pay your balance. If you need further assistance with your reservation, please contact a friendly Cast Member at (407) 939-1936.
I hope this information helps you to link your reservation to your My Disney Experience account. Please stop back by if we can answer any more of your vacation questions.
-Angie