• On Mar 11, 2021
    Alaina from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had my passes linked months ago and now it’s showing it’s not link for this date

    Hiya Alaina!

    Welcome to planDisney. Thanks so much for stopping by with your question for us today. 

    Hooray! Your trip is TODAY and that’s definitely something to chEAR about! I know you must be itching to experience all the magical attractions and snack on Mickey-shaped treats so let’s discuss the options you have to get your passes linked correctly before you visit the Theme Parks. 

    A Cast Member will need to look into your My Disney Experience account to take care of the issue you're having. If you’re arriving today and have time to stop by Disney Springs, you will find the Guest Relations located there. I would recommend doing this because they will be able to pull up your account and assist you. By going here, you won’t need a Disney Park Pass reservation that you would when visiting a Guest Relations located inside the Theme Parks. You’ll also have a really great excuse to stop by the shops afterward! Otherwise, you can call the Internet Help Desk at (407) 939-7765 and a Cast Member will be happy to help you there, as well. 

    Once you have this issue taken care of, you’ll be able to relax and sing “Hakuna Matata,” which means no worries for the rest of your day!

    Alaina, I hope you have an enchanting time!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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