Family at 2022 Food & Wines
  • On Oct 6, 2022
    Lizzy from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can see my park tickets and reservations when I log in to My Disney Experience, but when I log in on the phone app it just lists "Guest" under the date. When I tap it I have to log in on the browser even though it's the same account.

    Hi Lizzy!  Thanks for bringing your question to planDisney.

    No worries!  It sounds like everything is working just the way it is supposed to.  This is exactly how my Disney Park Pass reservations look when I view them in my account.  When viewing my Daily Itinerary under "My Plans" on the My Disney Experience website, I can see my Disney Park Pass reservations with the number of Guests indicated and the character icon and name for each Guest.  When viewing my Disney Park Pass reservations under "Future Plans" on the My Disney Experience mobile app, the Pass shows only the number of Guests.  When I click on it, I am redirected to the website to view the details of the pass.  When accessing information in your personal account, (rather than simply using the general features of the app, such as checking attraction wait times) you will be asked to sign in again to protect the security of your account.

    Although there is now a link to the Disney Park Pass reservation system in the My Disney Experience mobile app, the reservation system is web-based.  When making, modifying, or viewing details of your Disney Park Pass reservations, you will be redirected to the mobile website.

    The interface of the My Disney Experience mobile app does vary a bit from the website, so the way plans, reservations, and tickets are displayed will look slightly different.  For example, I noticed when viewing my dining reservations in the app, I simply see "# Guests".  I need to click on the reservation to view the names of the Guests in my dining party, whereas on the website the names are displayed with the reservation.

    You won't have to worry about showing your Disney Park Pass reservation in the app for entry into the theme parks.  Your reservation is connected to your ticket, so when you scan your MagicBand, ticket card, or Disney MagicMobile pass to access your admission ticket, the system will recognize that you have a valid Disney Park Pass reservation.  So you should be all set!

    Lizzy, if there is anything else we can help you with, please feel free to stop by planDisney again anytime.  Have a wonderful visit!

    Anne Marie
thumbnail image for Anne Marie

Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.