Sisters at Disney World
  • On Jan 26, 2022
    Rebecca from MN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have park tickets that I could not use due to Covid (from March 2020). How do I find them and how do I go about booking a room. When I bought them I chose a package that gave me a deal on rooms along with park tickets and I would like to do that again.

    Hello, Rebecca! We're glad you came to planDisney with your question! I'd be happy to help you plan a magical vacation. 

    Typically, when a vacation package is booked with Disney directly and later canceled, the entire trip, including the room and theme park tickets, is canceled. However, if you have stand-alone tickets that are wholly unused, you can always speak to a ticketing agent to apply their value to a future visit; you would simply need to pay the difference for your new tickets if there is one. Since the tickets were from 2020, they will not show up any longer in your My Disney Experience account. I recommend speaking to a Cast Member at Disney Travel Operations at (407) 560-CHAT (2428) and clicking on the prompts to talk to a ticketing agent. Their hours of operation are from 7 AM to 11 PM EST, seven days a week; to minimize your time spent on hold, try calling right when the phone lines open in the morning. They can also direct you on how to book your new vacation. I hope this helps you get everything sorted out!

    I'm excited for you to take part in all the EARidescent excitement of the 50th Anniversary Celebration, Rebecca! Magical things are going on in all four theme parks; check out the Celebration Sips and Bites Guide for some snacking ideas! I have a Rumbly in my Tumbly just thinking about it. See ya real soon!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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