Girl with balloons at Riveria
  • On Apr 19, 2021
    Edward from NY Asked

    I have park reservations for May 19th at the Magic Kingdom, 3 people are going. For some reason it can't find my wife's reservation?

    Hello there, Edward! Welcome to planDisney! Thank you so much for taking the time to reach out and allowing us to help you plan your visit to Walt Disney World Resort! 

    As Walt Disney World Resort reopens and invites Guests back into the magic, there have been some changes made to prioritize the safety of all those who visit! During your upcoming vacation, you can look forward to such changes as enhanced cleaning procedures across the property, temporary adjustments to promote physical distancing, and modified experiences to reduce contact. During my family’s recent visits, we were so pleased with these changes and felt incredibly safe throughout our adventures! 

    One important change to keep in mind is the need for all Guests to have reservations prior to visiting any of the four theme parks. Guests can make their reservations through the Disney Park Pass system as soon as they have purchased theme park tickets and connected them to their My Disney Experience account. 

    If you are having issues seeing your wife’s theme park reservations, you may want to double-check her individual My Disney Experience account, if she has one. At times, theme park passes can appear on an individual’s account only particularly if they were not all created at the same time. 

    If you continue to have technical difficulties, I would highly recommend reaching out to the Website Support phone line! This is the best place to get all of your technical questions answered particularly when it comes to glitches. 

    I hope this information assists you in figuring out solutions to your concern! Please let us know if we can answer any other questions for you as well!

    ~Wyatt
thumbnail image for Wyatt

Meet the Panelist: Wyatt, Colorado

Hello! I'm Wyatt and I'm so very excited to provide you with all the best tips and tricks for getting the very most out of your Disney World vacations! I'm married to a fellow Disney enthusiast and, while we don't have any human children yet, we are delighted to be pet parents. Professionally, I work in private practice as a mental health counselor. I'm also knowledgable regarding disability services and accessibility at Disney World due to my own history of chronic illness.  Learn More About Wyatt

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