Welcome to
planDisney, James! Thanks for visiting us with your planning question. I’m happy to give you some guidance on how to be able to use those theme park tickets you’ve purchased for the
Walt Disney World Resort.
To start the process of having those expiration dates extended, send an email to WDW Guest Services- Ticket Usage at
ticket.usage@DisneyWorld.com including the following items:
-Make sure to include a copy of the front and back of your tickets (if you don’t have a hard copy of your tickets, no problem. Just include the confirmation numbers you received in an email when you purchased the tickets.)
-Include your name
-Daytime telephone number where you can be reached
-Where and when the ticket was purchased
-Purchaser’s name
-Form of payment used
Explain your situation in the email and within a few days, a Cast Member will reach out to you. It’s very likely the expiration dates for unused tickets will be extended. In that case, the email response from Disney will include a confirmation number. Just link that number to your
My Disney Experience account and you can go ahead and assign those tickets to guests in your party. All done!
James, I hope I’ve been helpful. Don’t hesitate to come back to see us if you have any more questions before your next
magical visit.
Have a wonderful time!
Veronica