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  • On Jul 7, 2015
    Giselle from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi panel! I purchased annual passes for me and my family. I haven't redeemed my pass yet, I'm trying to customize my magic bands but I don't see the option in my Disney experience app. I have to redeem my pass first in order to customize my magic bands?

    Hi Giselle!

    Welcome back!  You are absolutely correct, once you activate your Annual Passes at the theme parks and use them for the first time, a link will appear in your My Disney Experience account that will allow you to customize your new Annual Pass MagicBands.   I redeemed my Annual Pass voucher at the theme parks last November and just used a MagicBand from a past trip until I was able to go home and customize my new MagicBand.   It came in the mail shortly after I customized it.

    I hope you have a great year making memories with your new Annual Pass.  If you have any other questions, don't hesitate to stop by again.  We love to help whenever we have the chance.

    Have a Magical Day,

    ~Jen
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Alabama

Hello, my name is Jen, and my family and I call the Gulf Coast of Alabama home. I am a mom to 2 rowdy Pirates and a beautiful teenage Princess. I've been showing my "Disney Side" since I was a small child and I can't wait to share the abundance of Pixie-Dusted knowledge I have acquired about the Most Magical Place on Earth with you and your family! Learn More About Jennifer

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