Hi there, Ashley!
Welcome to planDisney, and thank you for stopping by with your question for us.
I completely understand your concern during these uncertain times and that sometimes plans need to change. I assure you that the magic of The Happiest Place on Earth will be here and waiting for you when you are ready to embark on new adventures once again!
Although
theme park tickets are non-refundable, you are able to keep your ticket to use for a future date. Your wholly unused ticket will keep its monetary value, and you are able to apply the value of it towards a new theme park ticket when you’re ready to come to the magic! Please know that there may be a price difference you would have to pay should the ticket price increase.
Ashley, if you haven’t already, I would try re-linking your tickets through the original tickets or your email confirmation. If that doesn’t bring them back up, you can try
calling and speaking to a friendly Cast Member about your tickets at (714) 781-4636 to see if there are any other options available to you.
We hope to welcome you to the magic when you’re ready, Ashley!
Aena