• On Aug 30, 2021
    Ashley from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    The pandemic has not allowed me to travel so I want a full refund for my tickets purchased at the beginning of the pandemic. My tickets were extended but no longer show up in my app. Please refund. How do I get a refund?

    Hi there, Ashley!

    Welcome to planDisney, and thank you for stopping by with your question for us. 

    I completely understand your concern during these uncertain times and that sometimes plans need to change. I assure you that the magic of The Happiest Place on Earth will be here and waiting for you when you are ready to embark on new adventures once again! 

    Although theme park tickets are non-refundable, you are able to keep your ticket to use for a future date. Your wholly unused ticket will keep its monetary value, and you are able to apply the value of it towards a new theme park ticket when you’re ready to come to the magic! Please know that there may be a price difference you would have to pay should the ticket price increase.  

    Ashley, if you haven’t already, I would try re-linking your tickets through the original tickets or your email confirmation. If that doesn’t bring them back up, you can try calling and speaking to a friendly Cast Member about your tickets at (714) 781-4636 to see if there are any other options available to you.

    We hope to welcome you to the magic when you’re ready, Ashley!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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