dlr destinations 03; top of space mountain
  • On Mar 5, 2024
    Emanuel from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I got to a page that says "Your Order Is Being Processed" when attempting to purchase an Inspire Magic Key today, but have yet to receive an email confirming it. Is this normal? Did I successfully purchase the key? Or should I retry?

    Hey there and welcome to planDisney, Emanuel. We're so glad you stopped by to share this question with us. I'm so glad to hear that you are interested in becoming a Magic Key holder and I am delighted to help.

    Oh, dear. I'm so sorry to hear that you experienced this today. Magic Key passes are nonrefundable and are nontransferable so let's double, no, make that triple check that your initial purchase did not go through. I'd hate for you to be "stuck" with an extra Magic Key pass that you can't use.

    First, I would check to see if the pass can be found under your account in the Disneyland app. Tap the "☰" to open the menu, followed by tapping the "Tickets and Passes" tile. If you do not see your Magic Key pass here, your purchase may not have gone through. However, to be extra sure, I recommend reaching out to a friendly Cast Member at the Tickets phone line to confirm if your purchase went through. They will be able to access your account and confirm if the purchase went through or not. You can call first thing in the morning when the phone lines open at 7:00 a.m. Pacific Time.

    Emanuel, I'm so sorry that this happened when you were trying to complete your purchase today. I hope that you are able to get this resolved swiftly so you can start enjoying your year of magic. Sending all the pixie dust your way!

    Michelle
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Meet the Panelist: Michelle, Oregon

Hey everyone! I'm Michelle, a Disney loving adult from the Pacific Northwest. I'm a wife and dog mom who loves to travel. Whether I'm adventuring solo, teaming up with my pals and family or making sure my husband is getting the most of his visit with accessibility; I'm here to answer your questions and share that magical feeling you'll get when visiting the Disneyland Resort. Learn More About Michelle

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