Hi, Is the Package Pickup service still working? and is it free? I will be staying a Disney hotel and would prefer to send any purchases from the parks straight to the hotel. Also, if the item gets lost/damaged would I get the money back? Thank you!!

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Answer 1

Hi Maria! I've just returned from a stay at Walt Disney World and can report that the package delivery service is still available. Disney resort guests can elect to have their purchases in the parks sent directly to their resorts rather than lugging them through the parks. I've never had an item lost or damaged when using this service, but if it happened, I'm sure the resort concierge could assist you in getting a replacement item at no additional charge. Just hold onto your receipt.

You can find a list of all the benefits available to resort guests on the Disney website.

Please come visit us again at the Moms Panel if you have more questions. We'd love to help!

Hi, Is the Package Pickup service still working? and is it free? I will be staying a Disney hotel and would prefer to send any purchases from the parks straight to the hotel. Also, if the item gets lost/damaged would I get the money back? Thank you!!

Meet the Panelist: Amanda, North Carolina

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Hi, Is the Package Pickup service still working? and is it free? I will be staying a Disney hotel and would prefer to send any purchases from the parks straight to the hotel. Also, if the item gets lost/damaged would I get the money back? Thank you!!”

Meet the Panelist: Amanda, North Carolina

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Thank a Panelist

Share a message of thanks with the knowledgeable panelist who provided a personalized answer to your Disney vacation question.

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Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

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Hi, Is the Package Pickup service still working? and is it free? I will be staying a Disney hotel and would prefer to send any purchases from the parks straight to the hotel. Also, if the item gets lost/damaged would I get the money back? Thank you!!