Girl at Disneyworld
  • On Jan 15, 2023
    Lisa from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi there!! We have a package booked for August and I only see the resort on our My Dsiney app, no park tickets, when do they add them?

    Congratulations on booking a vacation package at Walt Disney World Resort, Lisa! You are going to have the most magical time of your life. For me, one of the most satisfying parts of planning a trip "home" is seeing all of my plans populate in my My Disney Experience account. I'm sorry you're having a little trouble, but let's see if we can get everything practically perfect for you.

    First, let's double-check that those tickets haven't been hiding from you. On your My Disney Experience Mobile App, click the three lines in the lower right of your screen. Next, tap the Tickets and Passes tile, and if your tickets are linked, you'll see them along the top in color-coded banners with a barcode beneath each ticket. You can swipe to see any tickets you are managing for Family & Friends there. If you see them, then hooray! You're ready to make your Theme Park Reservations for each day of your visit. 

    If your tickets aren't linked on that screen, look at the top right corner and click the blue plus sign. From there you can click Link Tickets & Passes and enter the ID code from your confirmation email.

    Lisa, if all of that still doesn't make those tickets appear, then I'd suggest calling a friendly Cast Member at the Existing Tickets line. Have your confirmation number handy, and I'm sure they'll have you set in no time.

    One more thing before I go. I notice your dates fall within the range for the newly announced Disney Dining Promo Card. There are certain requirements for your vacation package, but it would be worth checking into. Look over the guidelines and click on the "apply this special offer" link to see if you can add it. If there's one thing I love about Walt Disney World Resort, it's eating! 

    Please let me know if you have any additional questions about your trip this year! I'd love to help you planDisney!

    Magic awaits,
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Meet the Panelist: Elaine, Florida

Bright Suns! I'm Elaine, a retired teacher dividing my time between my home state of Kentucky and the Sunshine State. I married my college sweetheart, and now that our only son is grown, we are exploring the empty-nest life. My family has been visiting Walt Disney World Resort for over 25 years, so if you have questions about adult-only visits, plant-based meals, thrill attractions, and Florida-resident perks, I'm here for you in full Force. Like Yoda would say, "Trips, we will plan!" Learn More About Elaine

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