• On Jun 22, 2021
    Brittany from MS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I ordered 4 tickets through our Beta Club and just picked them up. My husband is not going to be able to attend and my mother is taking his place. Can she use his ticket? If not, I need it put in her name.

    Welcome to planDisney, Brittany!

    What a Mickey-shaped treat! You’ll find visiting The Most Magical Place on Earth an experience unlike any other. From seeing your favorite fairytales come to life to all the delectable delights you will try, you’re sure to have a magical time!

    Brittany, you should be able to reassign your husband’s ticket to your mother on your My Disney Experience account. To reassign tickets on your My Disney Experience Mobile app, click the three horizontal lines on the bottom right of the page and then select “Tickets and Passes.” Next, swipe through your tickets until you find the one you would like to change, and under that, you will see “Reassign Ticket.” This will allow you to choose any Guest from your Family & Friends list! You can also click on “Add a Guest” to enter your Guest’s information manually.

    If you have already made your Disney Park Pass reservations, I would encourage you to give Existing Tickets a call to speak to a Cast Member. Since park passes don’t transfer over when you change a reservation, you will want to consult with a friendly Cast Member who will be able to look into your account.

    If you haven’t made your Disney Park Pass reservations for your vacation, I recommend you do so as soon as possible. These reservations are required to enter the parks, along with your tickets.

    We can’t wait to welcome you all to the magic, Brittany! 

    Have an enchanting time.

thumbnail image for Aena

Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.