• On Dec 22, 2018
    Jennifer from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just ordered FL resident annual passes over the phone and linked them to my Disney account online. I keep seeing references to an exchange certificate that we'll need to take with us on our first visit. Will this come in the mail?

    Hi there, Jennifer! I can think of nothing better to look forward to in the New Year than a whole year's worth of Walt Disney World magic. Congratulations on the purchase of your annual pass.

    You will receive your annual pass exchange certificate in the mail in the next couple of weeks. If you have a  trip planned sooner than when your certificate arrives, you can still go to the park and visit guest services. Have the payment method with which you purchased your passes handy, and identification for each adult, and they can help you get yourself all set up.

    If the certificate arrives before your next trip, you'll just go to guest services with that. You can go ahead and customize your MagicBands as long as you have already linked the passes to your My Disney Experience account.

    Here's wishing you many magical memories in your year of happy visits to Walt Disney World!
thumbnail image for Anna

Meet the Panelist: Anna, New Jersey

My name is Anna and I am a retired teacher with a J.D., a proud Navy wife with 30+ years of experience, mom to three daughters and a son-in-law, and grandmom to three tiny Disney fans. I have planned vacations for all sorts of special occasions and celebrations, but I really enjoy DVC vacations, helping military families, and assisting those with special dietary needs.    Learn More About Anna

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.