Mickey and Minnie Statues in Front of Fireworks
  • On Aug 9, 2022
    Jiaqi from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I ordered my magicbands on August 1.It is still in process on August 9.I think I can not receive it before my trip on August 14.I called customer service to ship it to the hotel or cancel it,but she said she can do nothing.How can I get them in time?

    Hello Jiaqi!  Thank you for bringing your question to planDisney.

    I'm sorry to hear you are still waiting on your MagicBand order.  Guests with a stay at a Disney Resorts Collection hotel can order customized MagicBands through their My Disney Experience account.  MagicBands ordered at least 11 days prior to arrival will be shipped to the address on file; bands ordered between 6 and 10 days will be waiting at the Front Desk of your Disney Resort Hotel to be picked up.  The current processing and shipping time is approximately 10 business days; this is an estimate.  I also placed a MagicBand order last week, and my order confirmation email included a note indicating that due to current events, shipments and deliveries may be delayed.  I know there have been times in the past when I placed my MagicBand order close to the ordering deadline and I did not receive it before my trip.  In this case, I just used other MagicBands I had from previous trips -- MagicBands are reusable.  If your MagicBands do not arrive in time, stop by the Front Desk at your Disney Resort Hotel to pick up Key to the World cards.  Another option would be to create Disney MagicMobile passes via the My Disney Experience mobile app and save them to your digital wallet.  A Disney MagicMobile pass will have much of the same functionality as a MagicBand.

    Jiaqi, just this morning I received an email that my MagicBand order has shipped, so I'm hoping that you might have good news in your inbox as well.  If you have any other questions that we can help you with, please stop by planDisney anytime.

    Anne Marie
thumbnail image for Anne Marie

Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.