resort polynesian castle monorail
  • On Mar 6, 2023
    Joshua from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I ordered my Magic Bands last month. When I check the tracking information it shows they were picked up on 2/14/2013 and have not left yet. I could not find any links to order support to check on this.

    Aloha and welcome to planDisney, Joshua! 

    Thanks for stopping by with your question for us today. 

    I’m thrilled you’re planning your Walt Disney World Resort vacation. To me, MagicBands are the perfect park accessory; not only are they adorably themed, but they make our vacations feel seamless and convenient! With just a tap of your MagicBand, you can enter a theme park with valid admission, charge back to your Disney Resort hotel room, and even open your Disney Resort hotel room door! 

    Joshua, sometimes Stitch may cause a glitch, and Cast Members need to step in and save the day. It sounds like your MagicBands should be arriving soon if they haven’t arrived by now, and since your tracking details show no movement, I recommend you call My Disney Experience, MagicBand, and MagicBand+. This way, a friendly Cast Member can look into the order to assist you further. 

    I hope this is resolved as soon as possible so you can move on to the fun parts of your vacation, like choosing your Advance Dining Reservations. Speaking of which, Guests can begin making those 60 days before their vacation arrival date. If you haven’t already tried the scrumptious Polynesian-themed dinner at ‘Ohana, it is an absolute must for my family. Between the famous ‘Ohana noodles and the pineapple coconut bread pudding, and vanilla ice cream, we can’t get enough!

    We can’t wait to welcome you to the magic, Joshua! Have an enchanting visit.

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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