Mom and child riding Seven Dwarfs Mine Train
  • On Oct 14, 2019
    Sherry Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I ordered 4 magic bands on the Disney store part of this website, but I did not receive an email confirmation for my order. My credit card was charged, but when I log in to my Disney account, I can’t find the order.

    Welcome to the Disney Parks Moms Panel, Sherry!

    I’m sorry to hear you didn’t receive the confirmation for your shopDisney.com order. First of all, I would recommend logging into your shopDisney account on the Order Status page using the blue “Sign In” button to view your complete order history. From here, you should be able to click the link with your order information to find the order number--then you can use the “Order Tracking” feature to find out when your MagicBands should be delivered.

    Should your order not appear on the Order History page, I would reach out to a Cast Member using one of the three “Contact Us” options at the bottom of the page. Cast Members are available Monday through Friday from 8 a.m. until midnight, Saturday from 9 a.m. until 5:30 p.m. and Sunday from 2:30 p.m. to 11 p.m. Eastern Standard Time.

    I hope your MagicBands will arrive soon, Sherry! Once they do, make sure you link your MagicBands with your My Disney Experience account and assign each one to the appropriate family member. Once MagicBands have been assigned to one person, they cannot be transferred to another. However, you can have multiple MagicBands assigned to a single person.

    Please let us know if there’s anything else we can do to help you plan your visit to Walt Disney World Resort, Sherry. We hope to see you real soon. 

    Amy
thumbnail image for Amy

Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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