Father and Child on Seven Dwarfs Mine Train
  • On May 29, 2019
    Trevor from OK Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I have ordered an annual pass online but have decided I don’t want it. Can I cancel my order?

    Hello, Trevor, and welcome to the Disney Parks Moms Panel.

    I’m so sorry you’ve decided against becoming a Walt Disney World Resort Annual Passholder. My family and I became Passholders in 2016, and we’re so happy we took that leap. From discounts on shopping, dining, and Resort activities to included bonuses like Memory Maker and complimentary parking at each of the Theme Parks, we’ve definitely gotten a lot of mileage out of our Annual Passes over the past three years.

    Unfortunately, the terms and conditions of the Annual Pass state that they are not transferable or refundable. If you have not activated your Annual Pass, though, I would recommend you call the Annual Passholder line and speak with a Cast Member to explain your situation. Perhaps they may be able to help.

    I hope you’ll consider all of the fabulous benefits that come with being a Walt Disney World Resort Annual Passholder, Trevor. It’s also a great reason to schedule more than one Walt Disney World Resort vacation in a year! Now more than ever, it’s a great time to visit--especially with new attractions and experiences on the horizon (including the one I’m most anticipating: the opening of Star Wars: Galaxy’s Edge at Disney’s Hollywood Studios on August 29).

    In the meantime, please let us know if there are any other questions we can answer for you. Have a magical day!

    Amy
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Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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