Pluto with children on Main Street
  • On Jan 5, 2020
    Kelly from NH Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I want to order the USB as a backup but I only have 2 of the 7 days left of my vacation pictures on my account. If I order the USB now, will I get all 7 days of my vacation or will I only get the last 2 days of the vacation on the USB?

    Hi Kelly!

    Welcome to the Disney Parks Moms Panel. I'm so glad you stopped by with your question! 

    I absolutely love Disney's PhotoPass Service and the Memory Maker product. They make it so easy capture all the magical moments with your entire party on your vacation at Walt Disney World Resort! Just the other day, my family and I sat down and went through some of our downloaded pictures from Memory Maker; we laughed, I cried, and great fun was had!

    Rest assured, you are not alone. I have lost track of time and my pictures have expired. The good news is that the incredible Cast Members at the PhotoPass Guest Support hotline helped me retrieve the photos and I was then able to purchase a USB. Although the possibility of finding the photos is not guaranteed every time, call and be patient with the Cast Member you're speaking to. The Cast Members truly do their very best to help, and they understand how meaningful those magical photos are to you. 

    Good luck, Kelly! I'm sending you all the pixie dust in hopes you're able to call soon and retrieve your USB! 

    Aena 
thumbnail image for Aena

Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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