• On May 17, 2019
    Anthony from NJ Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can we order things online and have them waiting such as Mickey ears and shirts and things.

    Welcome to the Disney Parks Moms Panel, Anthony! Thank you for bringing us your question!

    You can totally do that! It is a very common practice for guests to order accessories, clothing, even food, and have them waiting for them at their Disney Resort Hotel, this is one of the many benefits of staying inside the magic!

    When your package(s) arrive(s), Bell Services will store it (refrigerated if needed) while you're away, and you may collect it later at the Front Desk. There is a $6 fee per package (*prices always subject to change without prior notice), which will be applied to your room reservation. If you would like for your package to be delivered to your room, you can also request that, and another $6 per package (*prices always subject to change without prior notice) will be charged (gratuity not included). However, in this case, guests must be present to receive their items and make sure they are properly stored. 
    If you would like to have groceries delivered, you may coordinate with the company for you to meet them at the hotel lobby. In-person pick up at the lobby is still complimentary. 

    Anthony, make sure that the company you are using clearly labels your boxes and includes the information below:

    Guest Name (that the Reservation is under)
    Arrival Date
    Resort Name
    Full Address (City, State and Zip)

    Remind them to add the word “GUEST” large and legible on the address label next to your name or on the box itself (better to do it in more than one place, just in case) so they clearly know it is being sent to a guest (and not to a Cast Member).

    I hope this information is helpful. Please come back with more questions, we'll be here to help you!

    See ya real soon!
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Meet the Panelist: Desiree, Peru

Hi! I'm Desiree from Lima, Peru. My family will never ever tire of visiting the Most Magical Place on Earth, even if means traveling almost 3,000 miles to do so! My husband and I love to watch the fireworks with our kids, but the best magic happens when the grandparents come along and we all feel the same age in front of Cinderella Castle! I love giving tips about different types of resorts and traveling with multigenerational groups.
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