Heigh-Ho,
Thank you for bringing your question to planDisney, I am happy to point you in the right direction to solve your Walt Disney World ticket conundrum.
While I am not privy to Guests’ information and can not confirm, I wonder if your son inadvertently linked the tickets to his My Disney Experience account. If so, your son will need to sign into his My Disney Experience account and under My Plans select Tickets and Memory Maker. Next, he will scroll to the ticket he wishes to Reassign and from the drop-down menu select, from the list, to whom it will be reassigned. However, if this is not the case the next step is to call (407) 566-4985 and a Cast Member can check into the matter in more detail. It is important to get this fixed so you can make
Disney Park Pass reservations. Be sure to check the
Theme Park Reservation Availability calendar for the dates you are interested in. Entrance into all four Walt Disney World Theme parks requires a Disney Park Pass reservation to be made.
If planDisney can be of any further assistance, please ask and check out our Instagram (@planDisneypanel) and
Panel Extras for more vacation planning tips.
Have a Practically Perfect Day,
Amy M.