Photo of Mickey Mouse in Halloween costume on Main Street at dusk
  • On Oct 5, 2022
    Beth from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I open MyDisney Experience on my phone, I am the primary and he is in my Family & Friends List.When I go to MagicBand+, I only show myself and his name is not listed.The same happens on his phone, only me, not him.How do I fix this to include him?

    Hey there, Beth! Welcome back to planDisney!

    Can you believe that your trip to The Most Magical Place on Earth is only a few weeks away? There will be so much festive fun for you to enjoy once you arrive at Walt Disney World Resort. Be sure to check out the Foodie Guide to Halloween Treats so you know which treats you'd like to sink your teeth into, and don't forget to pack your spooky best if you plan on attending Mickey's Not-So-Scary Halloween Party!

    Beth, I'm so glad to hear that you're using the My Disney Experience app in preparation for your trip! This feels a little like holding a magic wand in your hand, allowing you to fully unlock everything at Walt Disney World Resort. You'll be able to view park maps, check wait times for attractions, and – my favorite – mobile order food! This is a great way to minimize waits and maximize the fun.

    You mentioned that when you log into your My Disney Experience app, you can see your travel party connected to you in your Family & Friends List. That's great! However, I'm sorry to hear that both you and your other Guest aren't able to view his MagicBand+ selection. Let's see if we can view both MagicBand+ selections for you and him another way!

    First, log into your account online. Hover your mouse over the My Disney Experience tab, then click My MagicBands and Cards. Here, you'll be able to see the purchases made for yourself and the other Guests in your travel party. Take a look at your MagicBand order and see if you can view the MagicBand+ purchases for both of you. If you can, great! It might just be a temporary glitch on your My Disney Experience app. However, if you still can't see the second purchase here, my next best recommendation would be to call a Cast Member at (407) 939-4357. They will be happy to take a peek at your account and help you with any next steps!

    I'm wishing upon a star that your upcoming trip is extra magical, Beth! If you have any other questions, please visit us again. After all, you've got a friend in me!

    Boo to you!
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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