Disneyland- Mainstreet Station; day; train pulling in
  • On Feb 17, 2025
    Georgia from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    one person on our park reservation can not come, how do I cancel their reservation but leave the others

    Hi there, Georgia! Thanks so much for stopping by planDisney with your question. Your visit is just a few days away, and I bet you're eager to get your plans in place. Let's jump right into your question so you can be assured of a smooth magic carpet ride through those Main Entrance Gates.

    If you and your friends have standard theme park tickets, Disneyland asks that theme park reservations be canceled by 11:59 PM PST the evening before your visit. This can easily be done in the Disneyland app. If you have the tickets for your full party linked to your account, you can do this on your own by tapping the "+" in the bottom navigation bar, selecting "Make a Theme Park Reservation", and choosing the "Make or Modify Park Reservations" button. The next screen will show you all the park reservations you are holding by date along with which Guests have reservations for that day. You will see the option to "Modify Reservation" or "Cancel Reservation", and on the next screen, you will select the specific Guest to modify or cancel. I know this seems like a lot of steps, but I promise it's pretty intuitive once you are in the app and it goes quickly.

    Assuming your friend has their ticket linked to their own Disneyland account as well, they will be able to reschedule their reservation on their own for a future date provided the new date is in the same ticket tier or lower. If there are any specific questions about ticket tiers, I recommend giving the Guest Services team a call - they will be happy to help!

    With regular park tickets, there is no penalty if you happen to forget to cancel or something comes up the morning of your park day and someone in your party can't make it. The cancellation request just frees up the space for another Guest to visit on your park day. If you are Magic Key holders, there will be a no-show penalty which may limit the ability to make a new reservation if the Guest has 3 no-shows within a 90-day period. 

    With the timing of your visit, you will get to enjoy the final week of Celebrate Soulfully, honoring Black history and culture with entertainment offerings throughout the parks and resorts. If you have time, I recommend taking a stroll over to Pixar Place Hotel in the afternoon or evening where you will see the one and only Joe Gardner from Soul playing jazz tunes on the piano in the lobby! It's moments like this where the story comes off the screen and into your reality that makes a visit to Disneyland extra special.

    I'm wishing you and your friends a magical visit! If you have any more questions while you are planning, please come back to see us here at planDisney

    Magic awaits!
    Tara

thumbnail image for Tara

Meet the Panelist: Tara, Pennsylvania

Hello from Philly! Disney Parks have been my heart and soul since my 3-year old feet first hit Main Street, U.S.A. Nothing compares to the burst of pure joy, nostalgia and magic that I feel EVERY time I enter the gates! I love planning Disney vacations and have been known to convert a non-believer or two in one magical afternoon. Whether it's park days with friends, multi-generational trips, toddling around with kids or flying solo, I'm ready to help you personalize the magic at the Happiest Place On Earth! Learn More About Tara

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