Cinderella Castle Detail
  • On Oct 20, 2022
    Ronamonique from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello- one of my guest unable to attend 3 parks that we purchased. Can I cancel and get a refund?

    Welcome to planDisney, Ronamonique!

    Gawrsh, I’m sorry to hear one of your guests won’t be able to come along on your magical adventure as planned. I can only imagine how disappointed you must feel at the thought of having to cancel your Walt Disney World Resort vacation. Unfortunately, theme park tickets are nontransferable and nonrefundable, but not to worry! You have a couple of options that ensure you won’t lose out on the value of the tickets you purchased.

    As long as you do so before its original start date, you can easily change the date of your ticket for a future visit in your My Disney Experience mobile app. Open up the menu and select “Tickets and Passes” from the options. Click on the ticket you need to modify and select "Change Ticket." From there, you’ll be able to choose a new date to visit. Keep in mind you will be responsible for any price increases for the new date, if applicable.

    Now, if you aren’t sure when you’ll be able to reschedule your visit, we’ve still got you covered. While your ticket may disappear from your account after the original dates of use, the value of your ticket will remain tied to your account and can be applied towards the purchase of a future theme park ticket. When that time comes, you’ll just need a little assistance from a friendly Cast Member on the Existing Tickets Team. They can be reached at (407) 934-7639.

    Ronamonique, I hope this information proves useful. Please stop by planDisney again if you have further questions. We’re always happy to help!

    Until next time,

thumbnail image for Alyssa

Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.