Cinderella Castle lit in blue at night viewed from Main Street, U.S.A.
  • On Sep 28, 2026
    Joanne from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have an old annual pass voucher that I never activated. Can I activate it for an incredi-pass at guest services?

    Hi there, Joanne, and welcome to planDisney!

    It looks like you may have a piece of treasure in your possession. How cool would it be if you can use your old annual pass voucher to tap into the magic this year or beyond? The best piece of advice that I have is that you can reach out to a Disney Cast Member to see if it still has value that can be put toward a current pass offering.

    There are a couple of ways that you check an old ticket or pass's worth: 

    -Since you may already have plans to visit in-person, you can go to a theme park's ticket window or Guest Relations location or the Disney Springs Disney Ticket Center to inquire about your old pass. Be sure to have the physical ticket with you or its identifying information ready to go. 

    -Send an email that includes a photo of the front and back of the voucher to this email address: Ticket.Usage@disneyworld.com. Provide any additional information that you believe would be useful to Cast Members, such as your name and when the pass was purchased or received. Give them up to 14 days to respond to your request.

    AN EXTRA GEM: Depending on the result of your inquiry, you could be asked to pay the difference between the value of your old pass and the price of the current Incredi Pass. 

    Joanne, I'm wishing on a star that you can get some use out of your old pass. From the thrills of all four theme parks to taking advantage of Lightning Lanes to capturing memories via Disney PhotoPass, there's so much more to enjoy at Disney World than ever! If you have any additional questions, reach out to us here at planDisney. 

    Magic always, 
    LeAndra
thumbnail image for LeAndra

Meet the Panelist: LeAndra, Florida

Hey, Mouseketeer! I'm LeAndra, a wife, mom of two, and educator from beautiful Central Florida. I've lived near The Most Magical Place on Earth for my entire life; so, I like to say that I'm a Guardian of this galaxy! My love of all-things-Disney has also taken me on multiple cross-country road trips to Disneyland Resort and on a few flights over to Disneyland Paris. I am oh-so-grateful to be a part of your world by helping you plan your magical vacations. 

Learn More About LeAndra

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