Welcome back to planDisney, Abigail! I know how important it is to make sure everything is in place for a smooth and enjoyable visit to the Disneyland Resort. That includes planning ahead so that every member of your party has the best possible experience at the Happiest Place on Earth. I’m delighted to help guide you through the process of obtaining a Disability Access Service (or DAS) pass.
To start, I recommend reviewing the Disneyland website’s helpful list of
Top Things to Know About DAS. This page offers an excellent overview of how the DAS system works and gives insight into the types of questions you may be asked during the registration process. It’s a great first step toward understanding how DAS can support your visit.
When you're ready to register, you can speak virtually with a Cast Member via
live video chat. Guests applying for DAS must be present for the call, so be sure everyone who needs to be involved is available. Online registration can begin as early as 60 days before your arrival. If possible, I suggest completing this step in advance. It can save you time once you’re in the parks. To register, scroll to the “Ready to Chat with a Cast Member?” section on the website, accept the Terms and Conditions, and click the “Request Live Chat” button when you’re ready.
If online registration isn’t an option, no worries! You can also visit the
Accessibility Services Kiosk in person when you arrive. It’s located on the east side of the Esplanade, nearest to Disney California Adventure, and operates from one hour before park opening until two hours before park closing.
Once you’ve received your DAS pass, be sure to download the
Disneyland app. This will allow you to request attraction return times as soon as you’ve entered the park for the day. Tap the menu (≡) at the bottom of the screen, then select the DAS tile to view and redeem your return times. You can request a new return time ten minutes after the previous one has been redeemed, and you may hold one DAS return time at a time. The best part? Return times remain valid until the park closes or the attraction closes for the day, giving you the flexibility to plan your day at your own pace.
If you don’t have access to a mobile device, you can still use DAS by visiting
Guest Relations or an Accessibility Services location to receive return times in person. You’ll find these helpful Cast Members throughout both parks. Just look for the umbrella-covered Guest Relations stands.
As you begin to plan your itinerary, consider incorporating a few sensory-friendly moments into your day. One great option is the
Disneyland Railroad. This gentle train ride offers a full-circle tour of the park with shaded seating, soothing sounds, and a chance to simply unwind. It’s an ideal way to take a break without leaving the magic behind, especially if someone in your party needs a quiet moment to recharge.
Abigail, I hope this information helps you feel confident and ready for your upcoming Disneyland adventure. If you have any additional questions, we’d love to see you again at planDisney.
Have a truly magical day,
David