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  • On May 15, 2024
    Shelby from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! I’ve noticed my magic key is still active however my payment still hasn’t been pulled from my account, it’s past my normal payment day but my magic key is still good, do I need to pay manually?

    Hello and welcome to planDisney, Shelby. We're so glad you stopped by to share your question with us. I'm also thrilled to hear that you are a Magic Key holder and hope that you have been enjoying your year of magic thus far. 

    Oh, bother! I'm so sorry to hear that there may have been a little hiccup with your monthly Magic Key payment. I recommend reaching out to a friendly Cast Member at the phone line for Magic Key holders. They will be able to access your account to see what might be happening and provide assistance. 

    I love being a Magic Key holder and enjoy all of the perks like discounts and exclusive offerings. If you aren't already, be sure to follow @disneylandmagickey on Instagram to stay up to date on the latest and greatest. There's also a portal for Magic Key holders in the Disneyland app that I like to check before and during my visits to make sure I'm not missing out on anything. 

    Shelby, I'm sorry I don't have a better answer to share with you, but I hope the information is helpful. Here's hoping that you are able to get this resolved quickly and back to the magic.

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Meet the Panelist: Michelle, Oregon

Hey everyone! I'm Michelle, a Disney loving adult from the Pacific Northwest. I'm a wife and dog mom who loves to travel. Whether I'm adventuring solo, teaming up with my pals and family or making sure my husband is getting the most of his visit with accessibility; I'm here to answer your questions and share that magical feeling you'll get when visiting the Disneyland Resort. Learn More About Michelle

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