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  • On Oct 20, 2018
    Stephanie from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I noticed that in My Disney Experience when you do the online check-in for the resort, it no longer lets you make room requests such as “ground floor” etc. How are room requests to be made now? Do I have to call to make them?

    Hi Stephanie,

    Thanks so much for bringing your great question about the online check-in service here to us at the Disney Parks Moms Panel!

    There are currently some enhancements being made to My Disney Experience, so if the room requests feature is not functioning properly, first, rest assured that the rest of your online check-in experience will still work just fine. If you booked the trip yourself, I'd suggest calling a Cast Member at 407-934-7639 and they'll be happy to note any specific room requests that you have. If you have more than one, be sure to let them know which one is most important to you. While room requests are never guaranteed, they want Guests' vacations to be as magical as possible, so they'll certainly try to accommodate your request! If you booked your trip through a travel agent, you'll need to have them call to make your room requests.

    With the online check-in service, your arrival will be a breeze. You'll be notified by text and/or email when your room is ready, or you may use the My Disney Experience app to find your room information, and you won't even need to stop by the front desk! Also, did you know that you're considered a Guest of your Disney Resort hotel for the entire day of both your check-in and check-out? If you arrive before your room is ready, feel free to enjoy all of the amenities and recreation opportunities that your Resort hotel has to offer!

    Please let us know if you have any other questions as you're planning your trip, Stephanie, and we'll be happy to help. I hope that you have a truly magical vacation!

    Missy
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Meet the Panelist: Missy, Virginia

Hi!  I'm Missy, a homeschool mom originally from Indiana, but recently transplanted to Virginia.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

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