• On Jul 24, 2021
    Katina from CO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I did not receive my tickets in the mail

    Hiya Katina! 

    Welcome to planDisney! I’m elated you stopped by with your question for us today. You must be thrilled your trip is right around the corner! I hope you've been preparing for all the magic and adventures you'll experience. Do be sure to follow along planDisney's Instagram account, @planDisneyPanel as you'll find lots of tips and tricks to help you during your own magical vacation!

    While purchasing theme park tickets online through the Walt Disney World Resort website or the My Disney Experience Mobile app, Guests are given the following options for shipping:

    Email (which would be your e-ticket/e-mail ticket option)
    U.S. Domestic Standard shipped via U.S. Postal Service 
    U.S. Domestic Express, which has a delivery fee shipped via UPS
    International Express, which has a delivery fee shipped via UPS

    If you chose the option to have your tickets mailed to you and have not yet received them, I recommend calling and speaking to a friendly Cast Member at Existing Tickets. A Cast Member will be happy to help you.

    If you chose the Email option for your tickets, you should have a confirmation number sent to the Email you provided along with a barcode. You have three different ways to choose from to either pick up your tickets or link them in order to enter the theme parks:

    Will Call windows: The Will Call windows are located at the entrance of every theme park, and on the first day of your arrival, you can head to the windows where a Cast Member will be happy to scan the barcode sent to your email and give you physical admission cards for each Guest. Do be sure to take your email confirmation along with the original source of payment with you. These admission cards will act as your tickets throughout the rest of your vacation, so you won’t have to return to the Will Call windows after you’ve received them.

    Disney MagicMobile service: Guests using an iPhone, Apple Watch, or Google Pay-enabled Android phones are able to link their tickets through their My Disney Experience Mobile app. Follow the steps on Disney MagicMobile service to set it up, and it will allow you to also link passes onto your device for other members of your party. Once you have finished creating the cards, you can upload them to your Apple Wallet or Google Pay, and once you reach the entrance, just pull up your Disney MagicMobile cards and scan them in order to enter the theme parks. 

    MagicBands: If you have new or previously used MagicBands, these will also work as your theme park tickets. Tap the MagicBand to enter the theme parks, and voila! You’re in! 

    Along with theme park tickets, Guests need to have Disney Park Pass reservations made in order to enter the theme parks. If you haven’t yet made your Disney Park Pass reservations, I encourage you to do this as soon as possible for you and your party, as these are required and are subject to availability. 

    We can’t wait to welcome you to the magic! Have an enchanting time! 

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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