Minnie with little girl
  • On Sep 27, 2022
    Whitney from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! I do not see my MemoryMaker on my account even though we purchased it when we purchased all of our tickets. Can you please help?

    Hi Whitney!  Welcome to planDisney.

    I always make sure to purchase Memory Maker for my Walt Disney World Resort vacations.  That way I get unlimited downloads of all my on-ride Disney PhotoPass photos, as well as photos captured with Disney PhotoPass photographers.  It seems that every visit there are new Magic Shots and other great photo opportunities.  Photos that capture our magical memories make the best souvenirs!

    To make sure your Memory Maker has been linked to your account, you'll want to sign in on the My Disney Experience website.  (You won't be able to view your Memory Maker entitlement using the My Disney Experience mobile app.)  Use the drop-down menu in the upper right corner to select "My Plans" and then scroll down to where you see the "My Plans, Reservations and Tickets" banner.  Just under the banner on the left side, click on the blue "Tickets, Passes & Memory Maker" link.  You should see any Memory Maker purchases at the bottom of the list.  If your entitlement is not there, you may need to link your Memory Maker purchase to your account using the ID number or order number found in your confirmation email.  If that doesn't work, try giving the Disney PhotoPass team a call at (407) 560-4300 or stop in a Disney PhotoPass Service Center in the parks during your visit.  You can provide the email address associated with your account to a helpful Cast Member, and they'll be able to look up the information in your account.

    Whitney, if you need additional assistance or have any other questions, please feel free to stop by planDisney again anytime.  Have a wonderful vacation!

    Anne Marie
thumbnail image for Anne Marie

Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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