• On Nov 18, 2019
    Lorin from NJ Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I do not see the download all option for my memory maker photos. Can you please help?

    Welcome to the Disney Parks Moms Panel, Lorin!  I would be happy to help you with downloading your photos.  Your Memory Maker purchase allows you unlimited downloads of all your Disney PhotoPass photos, including ride and attraction photos and videos, photos captured at character greeting and dining locations, and photos captured by Disney PhotoPass photographers throughout Walt Disney World Resort.

    The "download all" option isn't as obvious as it probably should be.  When you are logged in to your account on the Disney PhotoPass website and viewing your photos, hover your mouse over one of the photos (don't click on the photo).  As you do this, you should see a grey circle with a checkmark appear in the upper right corner of the photo.  Click on the circle so it turns green.  Now, in the upper right corner of your screen you should see a blue download button.  Just underneath that is a small square box with the words "Select all visible media".  Checking the box will show green circles on all your photos, and you are ready to hit that download button.  The process is a bit tricky because the download button and the option to select all media do not appear until you have selected at least one photo by clicking the circle with the checkmark.  If you do not wish to download every photo, you could continue to select individual photos by clicking on the circles and then downloading the selected group.

    Be sure to download your photos before they expire, currently 45 days after the date on which they were captured.

    I hope that helps!  If you have additional questions, please stop by the Moms Panel again anytime, or give the Disney PhotoPass line a call at (407) 560-4300 for further assistance.

    Enjoy all your magical memories!

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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