Laptop with Magic Band image displayed
  • On Dec 30, 2020
    Julie from IL Asked

    None of my son's magic bands show up on my account anymore (or my husband's account). On my Disney Experience, it shows that he does have a ticket. What do I need to do to get them back?

    Hello Julie!

    How exciting that you will be arriving at The Most Magical Place on Earth so soon! I’m sorry you’re having a struggle with your MagicBands, but I do have some ideas for you. Since I don’t know all the details of your visit, some of my suggestions may not apply, but hopefully one of them will be the right answer for you.

    First, it is important to know that as of January 1, 2021, MagicBands are no longer provided as a complimentary perk staying at a Disney Resort Hotel. If you were planning on receiving new MagicBands for this visit, and you did not purchase them yourself, that would explain why you don’t see any at this point. If this is the case, and you would like MagicBands for your visit, you can still purchase them at many Disney shopping locations once you arrive. Linking those bands to your My Disney Experience account is quick and easy and I have done it on the go right on the mobile app.

    If you did purchase MagicBands in advance for this visit and linked them, or if you have MagicBands from a previous visit, they are usually visible in My Disney Experience under My MagicBands and Cards. MagicBands associated with family members are towards the bottom of the page, so keep scrolling down to see if they are still there. When I look at my page, I can see current and deactivated MagicBands linked to my account.

    If you are still having issues with newly purchased or old MagicBands, I would call tech support and see if they can assist you. Every once in a while, it seems as if Stitch or Goofy make a mess, and a little expert help may be needed!

    I hope you get your MagicBands straightened out and ready for some magic quickly and easily. Wishing you a Happy New Year and a wonderful visit to the Walt Disney World Resort!

    - Kate
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Meet the Panelist: Kate, Indiana

"Welcome Home!" I'm Kate, a mom and nurse from Indiana. A lifelong Disney fan, Disney Vacation Club opened a world of vacation possibilities for our family. I’ve traveled with young children and those young at heart, planned romantic trips for two and made FastPass+ reservations for an entire marching band! Whether dining with Mickey, surfing in Hawaii, or relaxing around the pool we make the most of our Disney Vacation Club Membership. For this nurse, every day is better with a little dose of Disney! Learn More About Kate

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