Hi Sharena and welcome to
planDisney! I'm happy to help you, because a few visits ago I had to go through the process of reactivating a
theme park ticket for the
Walt Disney World Resort.
If you have unused tickets that have expired or you just didn't get to enjoy them on the dates you anticipated, you can still use them for a future visit. To get your ticket reactivated, send an email to WDW Guest Services- Ticket Usage at
ticket.usage@DisneyWorld.com including the following items:
-Confirmation numbers you received when you purchased the tickets
-Include your name
-Daytime telephone number where you can be reached
-Where and when the ticket was purchased
-Purchaser’s name
-Form of payment used
Explain your situation in the email and within a few days, Disney will send you a new confirmation number or will let you know that you can use the ticket you purchased toward the purchase of a new ticket. In most cases you will be able to link a new confirmation number to your
My Disney Experience account and assign the ticket to a guest in your party. All you have to do is make new
Disney Park Pass reservations for your next visit and you are good to go!
Sharena, if you have any more planning questions, please feel free to come back to see us. It’s always our pleasure to help!
Have a
magical visit!
Veronica