• On Jul 18, 2021
    Heather from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I need to switch disney parks. I cancelled reservation but the site not allowing me to book a new park without paying again. I cant get in touch with anyone on the phone to help. How can I reserve park without having to pay all over again?

    Heigh-Ho Heather,

    I hope this finds you have resolved your Disney Park Pass reservation conundrum. If not let me offer some suggestions so you are able to proceed with your Walt Disney World vacation planning. 

    As long as you are making a Disney Park Pass reservation for the SAME DAY you canceled your existing Disne Park Pass reservation, there should be no additional charge. And if there is availability, at the other Walt Disney World Theme park you are reserving, it should be a seamless switch. But if you keep receiving a message requiring you to pay, even though you have a valid Walt Disney World ticket, then you will need to speak to a Cast Member by calling (407) 566-4985. Phone lines open at 7:00 a.m. EST (Mickey Time) and I recommend calling right when they open for a shorter wait time. Another option is through your My Disney Experience mobile app, using the Chat With Us feature. You can find this handy dandy feature by selecting the MENU choice, in the bottom right-hand corner, and scrolling to the Chat With Us feature. A Cast Member will assist you in figuring out what is going on? 

    However, if you are switching to a different day, there may be a change in ticket pricing, meaning you will need to pay the cost difference of the increased price for that day. If this is the case follow all prompts to pay the cost difference and continuing with reserving your Disney Park Pass reservation. 

    I hope this has helped and check out our Instagram (@planDisneypanel) and Panel Extras for more vacation planning tips. 

    Have a Practically Perfect Day,

    Amy M. 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

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