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  • On Oct 21, 2021
    Sara from VA Asked

    I need to redeem expired tickets - but need to go through the escalation team because of the existing tickets I have being "special". However, I have spent three days sitting on hold and can never get through. Can someone set up a call?

    Hi Sara and welcome to planDisney! You’ve come to the right place! I may have a solution for you, that would avoid having to call the Walt Disney World Resort to resolve your issue. 

    I had a similar problem a few months ago. Here’s what I was advised: 

    -send an email to WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com.

    -Make sure to include a copy of the front and back of your tickets (if you don’t have a hard copy of your tickets, include the confirmation numbers you received in an email when you purchased the tickets.)

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, a Cast Member will reach out to you. Disney will likely send you a new confirmation number. Just link that number to your My Disney Experience account and you can go ahead and assign those tickets to guests in your party. Now let the planning begin!

    Sara, I hope this information is helpful and saves you some time. If you have any more planning questions, don’t hesitate to come back to see us!

    Veronica 
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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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