• On Nov 18, 2021
    Meghan from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to make a payment for my two reservations at Disney World. I am logged into my account and in the 'My Disney Experience' section and I can't find anywhere to make the payment and the app isn't working. Please help. Thank you.

    Welcome to planDisney, Meghan! I’m so excited to see that you have a holiday visit to the Walt Disney World Resort coming up! I’m happy to help you figure out how to make a payment online. 

    If you have purchased a vacation package that includes a stay at a Disney Resort Collection hotel and theme park tickets, then you can make your payment very easily online. The option to make payments via the My Disney Experience app is not available just yet.  

    To make your payment, sign into your My Disney Experience account and hold your mouse over My Disney Experience in the top right corner of the page. Click on "My Plans" on the menu that appears and when this page loads, you will see your reservation information.

    You may see "Remaining Balance" with a "Make a Payment" link. If you see this link, you may click on the link and follow the prompts to make your payment. If you do not see an option for payment, you will need to call (407) 939-5277 to speak to a Cast Member, and they will be happy to help you make your payment.

    Disney Gift Cards can also be used to make a payment, so if you have any that were gifted to you, apply them toward your balance. I use them all the time!

    Meghan, I hope this information is helpful. Don’t hesitate to come back to see us if you have any more planning questions.

    Have a magical holiday visit!

    Veronica
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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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