child with Mickey
  • On Feb 1, 2023
    Johnnie from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need help downloading my disney photos. I purchased memory maker in dec.

    Hiya, Johnnie! Thanks for bringing this great question to us at planDisney.

    I'm thrilled to hear that you recently enjoyed a vacation to The Most Magical Place on Earth! I absolutely love bringing home special souvenirs to commemorate my trips, and I fully believe that pictures are the best way to relive the magic. I'd love to help you download your Disney PhotoPass photos!

    Johnnie, once you purchase Memory Maker, you'll be able to access and download your Disney PhotoPass photos for 45 days from the date that they're taken. Once these photos expire, they can no longer be downloaded. To view your photos, log into your account online, hover your mouse over the My Disney Experience tab, and click My Photos. Here, you should be able to view and have access to all of your photos! If you run into any problems, click the link that says "Get Disney PhotoPass help" for more assistance. You can also click Photo Products at the top of this page and choose to purchase a one-time photo extension of 15 days to access unexpired photos in your account if needed.

    If you're looking for more assistance with downloading your Disney PhotoPass photos, you can always feel free to call a friendly Cast Member! They'll be happy to take a peek at your account and help you with any next steps that may be available to you. And of course, please write to us again if you have any more questions. After all, you've got a friend in me!

    Faith, trust, and pixie dust - 
    Michelle
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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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