• On Apr 9, 2021
    Rosanna from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We need help checking in online. We have tried for the past week with no success. We arrive Sunday

    Hiya Rosanna! 

    Welcome to planDisney! It’s good to see you here with your question.

    I’m elated to hEAR your trip is so very soon and that you’ve chosen to stay at a Disney Resorts Collection hotel! Each Resort hotel is special in its own way and I absolutely adore the magical offerings; whether it’s being whisked away on Disney transportation to and from the Theme Parks or dining around the Resort hotel, there’s nothing quite like staying in the magic! 

    Rosanna, I love having the option of using Online Resort Check-In due to the ease and convenience of it. I was speaking to a Cast Member about this earlier and was told you may want to try Online Resort Check-In on another device. If you’re using your My Disney Experience Mobile app, perhaps try logging in on your My Disney Experience account on a desktop to check in. If this doesn’t work, you may want to call the Internet Help Desk at (407) 939-7765 or chat with a Cast Member on the Walt Disney World Resort website so they can look into the matter for you. You can also go to the front desk upon arrival and check-in there should you need to. Either way, you can opt to be notified once your room is available through your My Disney Experience account or through a text message (standard text message charges apply). 

    In case your room isn’t ready when you arrive and you’d like to head to the parks, shop at Disney Springs, or explore your Resort hotel, feel free to give your bags to be held at Bell Services and begin your adventure!

    I hope you have an enchanting stay, Rosanna!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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