Heigh-Ho David,
I am so sorry to hEAR you are having difficulties trying to solve your Walt Disney World ticket conversion conundrum. You are doing everything right by calling (407) 566-4985 to speak to a Cast Member. Try calling early morning during the workweek when the phone line opens at 7:00 a.m. EST. As the old adage says, "The early bird gets the worm." Another option is through your
My Disney Experience Mobile App to utilize the Chat With Us feature. On your mobile app select the MENU button in the lower right-hand corner and then scroll until you see Chat With Us. Next, begin by posting your question and a Cast Member will assist you with your next steps. And finally, you can always
email your question by following this link. Be sure to include a clear description of your request and include the 12-digit ID number of all the tickets you are inquiring about. Emailing will take longer than the last two options but is effective.
Sending much Faith, Trust and Pixie Dust you are able to make the conversion sooner than later. Make sure to check the
Theme Park Reservation Availability calendar for the dates you are interested in visiting prior to making your
Disney Park Pass reservation. And we home to be Welcoming You Home soon to The Most Magical Place on Earth.
Have a Practically Perfect Day,
Amy M.