Heigh-Ho Melinda,
Welcome to planDisney, we are a panel of Guests trying to help our Fellow Guests with their planning questions. I am intrigued by your Walt Disney World ticket conundrum. Typically, Guests with paper tickets have a 12-digit ID number, for each individual ticket, or a 12-digit ID confirmation number, for their entire ticket order, which they use to
link their tickets to their
My Disney Experience profile. Once your tickets are linked and assigned to each Guest visiting you are then able to make your
Disney Park Pass reservations and continue on planning your Practically Perfect visit.
But from what I can gather, in your inquiry, you don't seem to have any of those numbers thus resulting in the problem of making your Disney Park Pass reservations. As a planDisney panelist I am not privy to Guests' information and so need to direct you to a Cast Member for further assistance. I suggest calling (407) 934-7639. Phone lines open at 7:00 a.m. EST and I suggest calling as early in the day as possible because Cast Members are experiencing a high call volume. With a little bit of Faith, Trust and Pixie Dust they can resolve this snafu and have you on your way to making your Disney Park Pass reservations.
Have a Practically Perfect Day,
Amy M.