Girl at Disneyworld
  • On Feb 8, 2022
    Shellie from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We need to change our reservation from Feb 13 to Feb 12. I was able to change my ticket dates but now ot says I have reached my max number of park reservations? I checked availability before changing tickets

    Gawrsh, Shellie! We sure are glad you sent in a question to planDisney. I'm sorry to hear you're experiencing some technical issues making your Disney Park Pass reservations. When this happens to me, it makes me feel a little Goofy! Let's see if we can get things straightened out, so you can get on with packing for your upcoming trip.

    Unfortunately, Disney Park Pass reservations cannot be modified but can be canceled and rebooked by visiting the My Plans section of your My Disney Experience account. You may be getting the error message because you still need to cancel your Park Passes for February 13. 

    If that's not the case, it could have to do with something called "ticket prioritization." This can happen if you have multiple tickets attached to your My Disney Experience account, such as water park tickets, special events, or just a partially-used ticket. This can cause a glitch in the system to prioritize those tickets over the theme park tickets you plan to use this week. There are ways to troubleshoot this, including going to the "Tickets & Passes" tab in your account and temporarily reassigning the non-conforming ticket, but sometimes it's easier to contact Disney's Website Support at (407) 939-4357. The phone lines get very busy, so call as soon as they open at 7:00 AM EST. My last tip is to try using an incognito browser and/or clearing your cookies. Often, I also need to switch from Safari to Chrome when I'm not getting my way!

    I'm sending some pixie dust your way that you get everything straightened out, Shellie! Oh boy...after all that work, you deserve a treat! Check out the Valentine's Foodie Guide on the Disney Parks Blog; that Red Velvet Whoopie Pie looks delish!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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