Magic Kingdom Cinderella Castle
  • On Mar 15, 2022
    Mike from KS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to cancel two reservations?

    Hi there, Mike and welcome to planDisney!

    There's certainly nothing like planning a magical visit to Walt Disney World Resort! But what happens when life takes a not-so-magical turn and you need to cancel your reservations? Well first, you receive a warm hug from Olaf. And now, on to the next step!

    Mike, in order to cancel Disney Resorts Collection hotel reservations, you'll want to log into your account online. Hover your mouse over the My Disney Experience tab and click My Plans. Scroll down until you see your reservations that you'd like to cancel. If you're not seeing both reservations, then the Guest who made the reservation will want to follow these steps on their account. Once you locate the reservations, you should see the Confirmation Number listed and a link that says "Cancel Reservation" next to it. Click this link and follow the steps to cancel your reservation! 

    If you'd like to cancel dining reservations, you will follow the above steps to reach My Plans. Scroll down until you see your dining reservation and click the link on the right that says "Cancel Reservation." Follow the prompts to cancel your dining reservation!

    If you follow the above steps and are running into any problems with canceling your reservations, the next best step would be to reach out to one of the wonderful Cast Members. Sometimes they're able to stretch their wands just a bit farther for us and help us with our situations! If you do decide to call a Cast Member, be sure to have your reservation numbers handy. You may also want to consider calling right at 7:00 AM EST since their type of magic can sometimes be in high demand.

    Mike, whenever you're ready to visit Walt Disney World Resort, the magic will be waiting for you. If you have any other questions, please visit us again. You've got a friend in me!

    Faith, trust, and pixie dust - 
    Michelle
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hiya, pal! I’m a lightsaber-wielding, Mickey waffle-loving, adventure-seeking kid at heart! My husband and our pup live in a little town near Pittsburgh that we affectionately call Main Street, U.S.A. We consider Walt Disney World Resort our second home and I’m so excited to help you add even more magic to your Disney vacation! Learn More About Michelle

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