Family Walking by Castle
  • On Apr 28, 2022
    Annie from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, i need to cancel my tickets due to a family emergency. How can i get a refund?

    Hey there, Annie! Welcome to planDisney. I am so sorry that you have to cancel your vacation to Disneyland Resort. I understand the frustration all too well. I hope everything is okay with your family!

    Annie, tickets to Disneyland are non-refundable. However, you may be able to reschedule your visit to a later date and use them if they are unused. I would call the Disneyland Tickets Office at (714) 934-7639, and see what your available options are. You will have to cancel your Theme Park Pass reservations, which you can do on your Disneyland Mobile app, or on your Disney account. Make sure to rebook those reservations when you reschedule your visit!

    I hope you are able to visit Disneyland soon, Annie. I am sorry once again about your family emergency, and I hope you will get to experience the magic of the Happiest Place on Earth very soon!

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Meet the Panelist: Frances, North Carolina

Hey ya'll, y bienvenidos a planDisney! My name is Frances, I am a mom, teacher and military spouse from Texas who currently calls the Tarheel state home. My family and I enjoy visiting the Walt Disney World Resort as often as we can because we love the joy and magic every trip brings us. We consider Walt Disney World to be our "home away from home!" If you are dreaming of adventure in the great wide somewhere, then you have got a friend in me! I enjoy sharing my passion for Disney with everyone I meet! Learn More About Frances

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