Family on deck
  • On May 12, 2022
    Erica from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to cancel my reservations, how do I do that. No one is answering the phones

    Hey there, Erica!

    I'm so sorry that you have been having so much trouble getting through to Disney Cruise Line on the phone. I know the phones have been busy, as so much is up in the air with travel. People are so anxious to get moving again, so they're calling to make plans; yet in other parts of the country, Covid is still causing all sorts of travel headaches. 

    If the phone thing is failing you, you can also cancel your cruise in writing. At the top of the cruise website, you'll see a tab labeled "help," which is where you want to go. At the top right of the page - just under Flora, Fauna, and Merryweather - you'll see a button that says "email." You can head there to write an email to cancel your cruise. It may take a few days for someone to get back to you, but you can usually expect a response within 5 days.

    It looks like your sail date is a pretty good way away, but you do want to be aware of the cruise cancellation fees for your voyage. I like to know the schedule of these fees, because if there's even a chance I may be able to cruise, I like to hang onto my cruise reservation until I am absolutely certain I won't be able to sail.

    If there's anything else we can help you with, please feel free to sail on back in!
thumbnail image for Anna

Meet the Panelist: Anna, New Jersey

My name is Anna and I am a retired teacher with a J.D., a proud Navy wife with 30+ years of experience, mom to three daughters and a son-in-law, and grandmom to three tiny Disney fans. I have planned vacations for all sorts of special occasions and celebrations, but I really enjoy DVC vacations, helping military families, and assisting those with special dietary needs.    Learn More About Anna

Related Video

  • thumbnail image for Disney Cruise Line’s Castaway Cay

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.