Characters and family at Stormalong Bay
  • On Mar 30, 2022
    Tamie from VA Asked

    Hello. I need to cancel my reservation and be reimbursed for my deposit. Due to medical issues, this trip will not be practical.

    Hey howdy hey, Tamie.

    Welcome to planDisney! I'm so glad you found your way here and would be happy to help. I'm sorry to hear of your medical issues and that you won't be able to go on your Walt Disney World Resort vacation as planned. I hope you feel better real soon and are able to reschedule your magical vacation for sometime in the near future.

    Tamie, since you must cancel your trip, I recommend you do so sooner than later. The current Cancellation Policy states that cancellations made 30 days or more prior to the arrival date will receive a refund for all amounts owed. However, depending on the package you booked, you may be subject to any applicable cancellation fees (if you booked at a third-party hotel, for example). If you wait until 29 days to 2 days prior to your arrival to cancel, you will incur a $200 penalty per package booked. You will not receive a refund if you wait until the day before or day of your arrival to cancel.

    It’s quite simple to cancel your Disney Resorts Collection hotel reservation online. Log in to your My Disney Experience account on a browser and go to your "My Plans" page. Scroll down until you see your Resort reservation listed under the "My Plans, Reservations, and Tickets" section. Underneath the confirmation number, you should see the words "Cancel Reservation.” Click "Cancel Reservation" and walk through the remaining steps to complete the process. If you do not see the option to cancel your reservation online, you will need to call (407) 939-1936 and speak with a helpful Cast Member for further assistance.

    Tamie, I hope you are able to return to planning your dream vacation real soon. In the interim, be sure to keep up on all the Disney Parks news at the Disney Parks Blog. When you are ready to start planning again, all of us here at planDisney will be waiting in the wings to help answer your questions. Take care, and remember tomorrow is just a dream away.

    Wishing you all the pixie dust,
    Alyssa
thumbnail image for Alyssa

Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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